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Tonawanda, NY 14150

OBJECTIVE I seek to utilize my creativity and diverse skills to assist in an organization’s growth while continuing to increase my own experience. My technical skills and experience analyzing business situations and leading employees would be a benefit to most companies.

Linux/UNIX administration, HTML, CSS, PHP, MySQL, bash scripting, Adobe Photoshop, Training

EMPLOYMENT CWIE Holding Company Inc.(10/2009-7/2013)
NOC Services Engineer/Trainer
Duties include:
  • Assist in managing of personnel issues including payroll, uniforms, storage lockers, and employee system accounts
  • Supervising staff members under me
  • Train new and existing employees to improve functionality of the department
  • Quality Assurance for department, ensuring proper interaction with customers and day to day functionality
  • Report on departmental performance and evaluate other periodic departmental data
  • Ensure proper documentation of departmental processes
  • Handle high level projects and escalated technical issues.
  • Monitor server status systems, ticketing systems, and order queues to handle daily work load

Wizard Communication Systems (1/2002-8/2009)
Web Programmer
Duties include:
  • Web site design and maintenance including:
    • Redesigning administration of chamber of commerce website to better handle events and membership as well as add functionality for online advertisers using HTML, PHP, MySQL and CSS
    • Modifying PHP inventory site to add extra detail, better search features, and easier communication about products
    • Total redesign of site for part of a campground chain location to be more attractive and user friendly to increase customer draw
  • Troubleshoot internet usage issues and handle customer service demands
  • Maintain DNS information and server performance for collocation clients
  • Computer repair

Prime Communications/BiznessOnline.Com (6/2000-12/2001)
Network Engineer
Duties include:
  • Maintain consistent and optimal performance of Red Hat and Windows 2000 servers
  • Manage web and DNS presence on both internal and customer servers
  • Troubleshoot problems with high-speed connections
  • Web site design using HTML and PHP

EDUCATION State University of New York College at Buffalo (Fall 1987-Spring 1992)
Major: BS Mathematics; Minors: Computer Information Systems, Theatre
GPA: 3.33

Niagara County Community College (Fall 1986-Spring 1987)
GPA: 4.0

VOLUNTEER Co-administration and design of non-profit community website including managing a monthly online magazine.


REFERENCES Furnished upon request.